Shipping Policy
Free uk shipping over £20 and free international shipping over £50.
1. Shipping Locations
We ship to all countries that Royal Mail delivers to, including but not limited to:
- United Kingdom
- United States
- Canada
- Australia
- European Union countries
If your country is not listed above, please contact us to inquire about shipping options.
2. Processing Time
All orders are processed within 2-3 business days. Orders are processed Monday to Thursday, excluding holidays. Please note that during busy periods (such as holidays), processing times may take longer.
3. Shipping Rates
Shipping rates are calculated at checkout based on the size, weight, and destination of your order.
We offer the following shipping options:
Royal Mail (Standard Shipping):
Estimated delivery time: 3-5 business days (UK).
Royal Mail (International Shipping):
Estimated delivery time: 7-14 business days depending on the destination.
4. Shipping Fee
UK Orders: Free shipping over £200
International Orders: Free shipping is available on orders over £50.
5. Delivery Times
Estimated delivery times are as follows:
Standard UK Shipping: 3-5 business days
International Shipping: 7-14 business days, depending on the destination country
These delivery times are estimates and may be subject to delays, particularly during busy times or due to postal service disruptions.
6. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the Royal Mail website or through their tracking system.
7. International Shipping
For international orders, please be aware that customs duties and taxes may apply depending on your location. These fees are the responsibility of the customer and will be charged once the parcel reaches the destination country.
Please allow extra time for customs processing.
8. Lost or Damaged Packages
Once your package is handed over to Royal Mail for delivery, we are not responsible for any lost or damaged items. However, if your package does not arrive or is damaged during shipping, please contact us immediately, and we can assist in filing a claim with Royal Mail.
9. Order Changes or Cancellations
We are unable to make changes to an order once it has been shipped. However, if you need to cancel an order before shipment, please contact us within 24 hours of placing the order.
10. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at: jewels-uk@outlook.com